Frequently Asked Questions
Everything you need to know about your Uwowo Cosplay journey.
How do I choose the right size for my cosplay?
Since cosplay sizing often differs from standard retail clothing, we recommend checking the specific size chart on each product page. Please measure your bust, waist, and hips accurately and allow for a 1-3cm margin of error.
How long does shipping take for pre-order items?
Pre-order items have estimated shipping dates listed in the product description. Once the production phase is complete, your order will be processed and shipped within 3-5 business days.
What is your return policy for costumes?
We accept returns within 15 days of delivery, provided the costume is in its original, unworn condition with all tags and accessories included. Please note that custom-sized items and intimate wear are final sale.
Do you ship internationally?
Yes, Uwowo Cosplay ships to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are the wigs and shoes included with the costume?
Unless explicitly stated in the 'Full Set' description, wigs and shoes are usually sold separately to allow customers to customize their look.
How should I wash and care for my cosplay?
We recommend hand washing in cold water with mild detergent. Avoid machine drying or bleaching, as delicate fabrics and 3D-printed accessories can be damaged by high heat.